Course Content
Overview
PowerPoint Overview (C0700)
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Welcome
Course Intro—Lead Through Gemba Walking (BM0700)
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What Gemba Walking Means (BM0705)
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The Basics
Characteristics of a Good Gemba Walker (BM0710)
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Gemba Walking is Not a Debate (BM0715)
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Gemba Walkers vs. Quality Auditors (BM0720)
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Who Should Be Involved (BM0725)
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The Techniques
Technique: Use Drama to Make a Point (BM0730)
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Technique: Identify Gaps Between Expected vs. Actual Knowledge (BM0735)
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Technique: Challenge by Asking “Why” (BM0740)
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Technique: Ask For and Demand Clear Expectations (BM0745)
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Technique: Point Out Waste Properly (BM0750)
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Technique: Show Respect by Focusing on the Process (BM0755)
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Technique: The Gemba Sit (BM0760)
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Technique: Repeat Persistently (BM0765)
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Types
Types of Gemba Walks (BM0770)
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[C0700] Lead Through Gemba Walking
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